How BumbleB Technologies uses your data
This page explains, in plain language, what happens to your data when you use BumbleB Crunch™. The binding versions of these commitments are in our Terms of Service, Privacy Policy and Data Processing Agreement. They say the same thing, in the same words.
Our three promises
No training. BumbleB Technologies will not use Customer Content to train, retrain or fine-tune any AI model, and will not allow any sub-processor to do so. The only exception is a Submitted Conversation, which a user chooses to send us.
Usage Data. BumbleB Technologies records how the Service runs — which tools were called, in what order, and whether they worked — without names, account identifiers or the values in your data. We use Usage Data only to operate, secure, measure and improve the Service.
No human reading. BumbleB Technologies staff do not read Customer Content to improve the Service. Staff read it only to provide support you ask for, to investigate security or abuse, or when you send us a conversation.
These apply to every customer: individuals and companies, on every plan, in every country.
Three kinds of data
| Customer Content | Account Data | Usage Data | |
|---|---|---|---|
| What it is | Your questions, files and connected data; what our tag collects from your website visitors; and every answer, chart and table we produce for you. | Who you are and how you use your account: names, emails, logins, plan, invoices, support tickets. | Our record of how BumbleB Crunch ran — which tools it called, in what order, and whether they worked — with no names, account IDs or data values. |
| Who controls it | You | Us | Us |
| What we use it for | Answering your questions; keeping the Service secure; support you ask for | Running and billing your account; security; telling you about your account and the product | Running and improving BumbleB Crunch |
| Used to train AI models? | Never — unless you send us a conversation yourself | No | Only our own internal components, such as the part that decides which tool to use |
What we record when BumbleB Crunch answers a question
BumbleB Crunch answers by calling a series of tools — filter the data, compare two periods, draw a chart. For each call we keep a short record like this:
| You ask | What we keep in Usage Data |
|---|---|
| “Why did trial-to-paid conversion drop in March?” | Question type: period-comparison · Step 1: segment · Step 2: filter(<category>) · Step 3: compare(<metric>, <period>) · Step 3 failed, retried, succeeded · Answer accepted |
We keep the kind of question, not your words. We keep that a filter ran, not what you filtered on. No names, no account, no numbers from your data.
How we tell whether BumbleB Crunch got it right
- Live labelling. While answering, BumbleB Crunch tags each question with a type from a fixed list,
such as
period-comparison. We keep the tag, not your words. - Automatic signals. Did a tool fail? Did BumbleB Crunch retry? Did you rephrase, or accept the answer?
- Automated checking. A separate model compares your question with the steps BumbleB Crunch took and records a verdict such as “right tool, wrong time period”. It stores the verdict only.
- Re-checking recent sessions. For up to 90 days, automated tools may re-check recent sessions for a new kind of problem. They don’t look at data about your website visitors, and they output labels only. No person reads the sessions. Individual users in India are asked first, with a box that starts unticked — for re-checks and for Usage Data.
- Submitted Conversations. If you send us a conversation, for example with “Report a bug”, you’re choosing to share it. Our team may read it and use it to improve BumbleB Crunch, including to train our models. Data about your website visitors is hidden before anyone reads it. You can withdraw it at any time; we then delete it, though a model already trained with it isn’t retrained. Some plans let company admins turn this off for their whole workspace; our pricing page shows which.
Who can read your content
| Who | When |
|---|---|
| You and your team | Always |
| BumbleB Technologies support | When you ask for help with a specific issue. They look at it in place and don’t copy it anywhere. |
| BumbleB Technologies security | To investigate abuse or a security incident |
| BumbleB Technologies product team | Only conversations you’ve chosen to share |
| Our sales and customer-success team | Never. They see which features your account uses and how often — never what you asked or what the answers said. |
This table covers BumbleB Technologies’ own people. Our AI provider, currently OpenAI, generates our answers with zero data retention and keeps none of them. Details are on our sub-processor list.
AI assistants you connect. If you connect BumbleB Crunch to an AI assistant such as Claude, your questions and BumbleB Crunch’s answers, including tables of your data, go to that assistant’s provider under your agreement with them. Our Privacy Policy explains how this works.
What we never do
- Train any AI model on your content (unless you send us a conversation).
- Let our AI providers train on your content.
- Use data about your website visitors to improve BumbleB Crunch.
- Build profiles of your website visitors or other people in your data.
- Sell or share your data.
- Link Usage Data back to you.
How long we keep things
| Data | How long |
|---|---|
| Your conversations — questions and answers | 90 days, then deleted; backup copies within a further 90 days |
| Records of who accessed what (no content) | 12 months |
| Submitted Conversations | Up to 12 months, or until you withdraw them |
| Visitor Data, uploaded files and connected data | While your agreement runs, or until you delete them |
| Account Data | While your account is open, then as long as the law requires |
| Usage Data | As long as it’s useful. It identifies no one, so it isn’t deleted with your account. |
| Prompts held by our AI providers | As shown for each provider on our sub-processor list. Currently none: OpenAI processes them with zero data retention, apart from brief retention the law may require. Details on our sub-processor list. |
We keep data longer only when the law requires it, for example during a legal dispute.
Your choices
- Delete your content at any time, or ask us to.
- Send us or withdraw a conversation.
- Get a copy of your data, correct it, or have it erased — see our Privacy Policy.
- India: contact our Grievance Officer, Chinmaya Reddy, at grievance@bumbleb.co. We resolve grievances within one month.
Questions
Email privacy@bumbleb.co. For contracts and data-processing terms, email legal@bumbleb.co.