Closing your account

What closing your account ends, who can do it, how to reopen it, and what happens to your data.

Closing your account ends Crunch for everyone in your organization: access stops, the subscription is cancelled, and connectors stop collecting. It’s meant for when you’re leaving BumbleB for good. If you only want to stop paying, move to the Free plan under Subscriptions instead — you keep your account and your data.

What you’ll need

To be the owner. Only the owner can start a closure.
Access to your email. A confirmation code is sent there, and to every admin who can manage subscriptions, so nobody is surprised by it.

Step by step

In the hub, open Profile and scroll to Close account.
Click Close Account and read what it ends.
Type your organization’s name and click Send Confirmation Code.
Enter the code from your email — it expires in 10 minutes — and click Close Account Permanently.

An admin who received the code can enter it instead: while the request is open, their own Profile shows a box for it and names who asked.

How to tell it worked

The panel reads Account closed, and everyone in your organization is signed out. After that, the sign-in page tells anyone from your organization to contact support.

Changing your mind

For a while after closing, we can reopen your account: email support@bumbleb.co from the owner’s address. We restore the organization and the owner, and you choose who else to bring back. Your subscription ended at closure, so you pick a plan again under Subscriptions.

How long you have, and when your data is deleted, is set out in how we handle a closed account.

Good to know

Your data is deleted after that window; invoices are kept for as long as the law requires, then deleted too.
Teammates can’t sign in elsewhere with the same email until the deletion is done. After that, the address is free to sign up again, as a new account.
Closing for a legal reason, or need your data gone sooner? Email support@bumbleb.co from the owner’s address.

Your profile — where the Close account section lives.
Upgrading, downgrading and cancelling — stop paying without closing.
Roles and what each can do — who counts as the owner and the admins.