Business words are often ambiguous. “Visits” could mean sessions or page views; “orders” could mean whole orders or the individual lines inside them. Crunch has to pick a reading, and sometimes it picks a different one from the one you had in mind. You don’t need to start over when that happens — you correct it in one line, the way you’d correct a colleague.
How you’ll know it misread you
Every answer says how Crunch read your question. Read that part first: if the reading isn’t what you meant, the figures that follow answer a different question from yours, however tidy they look. See Reading an answer for where that part sits in an answer.
Step by step
- Find how Crunch read your question in the answer, and check it against what you meant.
- Reply with the correction in one line. Say what to use instead, in your own business words.
- Ask again, and read the new answer’s reading to confirm it took the correction.
What a correction sounds like
Short and specific works best. A few examples:
- “Use the app the enquiry came from, and include web.”
- “By visits I mean sessions, not page views.”
- “Count orders, not order lines.”
- “Leave out our office traffic.”
Each one names the thing to change and what to change it to, so there’s nothing left to guess.
Good to know
- A correction lasts for the conversation. Crunch keeps it for the rest of the conversation, so you don’t have to repeat it with every question.
- A new conversation starts fresh. If you find yourself making the same correction again and again, say it once at the start of each new conversation — “by visits I mean sessions” — before you ask your first question.
Related
- Reading an answer — what each part of an answer tells you, including how Crunch read you.
- Solve a problem in a conversation — how to ask in small steps so each answer sets up the next.
- Slow, empty or “not established” answers — what to do when an answer isn’t what you need.